Privacy Policy

Last updated: July 24th, 2024

General

The fundamental part of our mission with Callstack is delivering privacy-first software. In short, you own your data, period. Callstack can be deployed as a self-hosted solution and run in your environment completely isolated. With your permission we might deploy Callstack, observe its behaviour, and collect analytics data so we can improve it.

Scope

This Privacy Policy covers the personal information we collect about you when you use our products or services, or otherwise interact with us, including on our website at www.callstack.ai. This policy also explains your choices surrounding how we use your personal information, which include how you can object to certain uses of the information and how you can access and update certain information.

1. Personal Information we collect

We collect personal information when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.

A. Information You Provide to Us

Account Creation: When you create an account or otherwise use the Services, we collect information such as your name, email address, password.

Your Communications with Us: We collect personal information from you such as email address, phone number, or mailing address when you request information about our Services, register for our newsletter, request customer or technical support, or otherwise communicate with us. We also collect the contents of messages or attachments that you may send to us, as well as other information you choose to provide, and that may be associated with your communications.

Surveys: We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information which may include personal information.

B. Information Collected Automatically

Automatic Data Collection: We keep track of certain information about you when you visit and interact with any of our Services. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information (including inferred location based off of your IP address), Internet service provider.

Cookies: Cookies are small text files placed in device browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly.

Analytics: In order to further improve Callstack products, We may also use third-party service provider to collect and process analytics and other information on our Services. These third-party service providers may use cookies, pixel tags, web beacons, or other storage technology to collect and store analytics and other information. They have their own privacy policies addressing how they use the analytics and other information and we do not have access to, nor control over, third parties' use of cookies or other tracking technologies.

C. Information from Other Sources

We may obtain information about you from other sources, including through third-party services and organizations. For example, if you access our Services through a third-party application, such as a social networking site or a third-party login service, we may collect information about you from that third party that you have made available via your privacy settings.

2. How we use your information

We use your personal information to improve our service, more specifically for:

Improving our Services
Identifying and communicating with you, including providing newsletters and marketing materials;
Managing your information;
Responding to questions, comments, and other requests;
Providing access to certain areas, functionalities, and features of our Services; and
Answering requests for customer or technical support.

Measuring interest and engagement in our Services, including analyzing your usage of the Services;
Ensuring internal quality control and safety;
Authenticating and verifying individual identities;
Communicating with you about your account, activities on our Services, and Privacy Policy changes;
Preventing and prosecuting potentially prohibited or illegal activities;
Enforcing our agreements; and
Complying with our legal obligations.

We do not sell or rent any data to third parties.

3. Your Choices

General: You may have the right to object to or opt out of certain uses of your personal information. Where you have consented to the processing of your personal information, you may withdraw that consent at any time by contacting us as described below. Even if you opt out, we may still collect and use non-personal information regarding your activities on our Services and for other legal purposes as described above.

Email Communications: If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding the Services or updates to this Privacy Policy).

Mobile Devices: We may send you push notifications through our Apps. You may at any time opt out from receiving these types of communications by changing the settings on your mobile device. With your consent, we may also collect precise location information if you use our Apps. You may opt out of this collection by changing the settings on your mobile device.

"Do Not Track": Your browser may offer you a "Do Not Track" option, which allows you to signal to operators of websites and web applications and Service that you do not wish such operators to track certain of your online activities over time and/or across different websites. If your browser is set to "Do Not Track", Callstack will attempt to honor this functionality. However, our third party service providers may use their own cookies, pixel tags, web beacons, or other storage technology to collect and store Log Data or information from elsewhere on the internet, and we do not have access to, nor control over, a third parties' use of cookies or other tracking technologies.

Please note you must separately opt out in each browser and on each device.

4. Your Privacy Rights

Depending upon your location and in accordance with applicable laws, you may have the right to:

Access personal information about you consistent with legal requirements. In addition, you may have the right in some cases to receive or have your electronic personal information transferred to another party.
Request Correction of your personal information where it is inaccurate or incomplete.
Request Deletion of your personal information, subject to certain exceptions prescribed by law.
Request Restriction or Object to Processing of your personal information, including the right to opt in or opt out of the sale of your personal information to third parties.
Not be Discriminated Against by us for exercising your privacy rights.

If you would like to exercise any of these rights, please contact us as set forth below. We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request, such as by requiring you to submit your request via your account.

5. Data Retention

We store the personal information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

6. Security of your Information

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure.

By using the Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system's breach, we may attempt to notify you electronically by posting a notice on the Services, by mail or by sending an email to you.

7. Changes to Our Privacy Policy

We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use the Services after the new Privacy Policy takes effect.

Contact us:

If you have any questions about our privacy practices or this Privacy Policy, please contact us at team@callstack.ai.

Callstack by Acreom Inc.